This Privacy Policy (hereinafter, the “Policy”) governs the processing of personal data of users of the website of LLC “Tiprint” (hereinafter, the “Company,” “we”), located at: [https://tiprint.com.ua](https://tiprint.com.ua) (the “Website”). We process personal data in accordance with the Law of Ukraine “On Personal Data Protection,” Regulation (EU) 2016/679 (GDPR), and other applicable legal acts. Registration on the Website, using the chatbot, placing orders, or contacting us through any forms on the Website constitutes the User’s acknowledgment and consent to this Policy.

We may process the following categories of personal data: * First name, last name, middle name (patronymic). * Company name represented by the user (if provided). * Phone number, email address. * Delivery address (if necessary). * History of previous orders and communications. * Messages sent via the chatbot or contact form. * Browser data, IP address, language, cookies, session identifiers. * Audio information (when using a voice interface; not stored by us, but may be processed by third-party services). * Data stored in localStorage (on the User’s device). Data are provided directly by Users or collected automatically when using the Website.

We process data for the following purposes: * Providing services and responses via the chatbot. * Performing service agreements. * Customer service via the CRM. * Keeping records of orders. * Sending service (transactional) messages. * Analytics and improvement of the Website. * Fulfilling legal obligations. Legal bases for processing: * User consent. * Necessity to conclude and perform a contract. * Compliance with legal obligations. * Legitimate interests of the Company (e.g., system security). Retention periods: * Chat data — up to 12 months from the last contact. * Email and orders — up to 3 years. * CRM data — up to 3 years. * Cookies and logs — up to 2 years.

Servers and databases are located within EU countries or in data centers that comply with GDPR requirements.

Access may be granted to: * Authorized Company employees. * Data processors (e.g., hosting providers, CRM, OpenAI). * Contractors providing technical or logistical order fulfillment (to the extent necessary). * Government authorities in cases provided by law.

Data may be transferred: * Within the EU and to countries ensuring an adequate level of protection. * To OpenAI (for processing via the chatbot). * To Google Cloud (log storage, cookies, analytics). * To CRM platforms (e.g., KeyCRM). Data transfers are based on data processing agreements and compliance with GDPR principles.

We implement organizational and technical security measures: * Access control to databases. * Role-based access levels for employees. * Access and change logs. * Secure connections (HTTPS, SSL). * Audits and internal cybersecurity policies. * Two-factor authentication (where applicable).

Users have the right to: * Access their personal data. * Request rectification, updating, or erasure. * Restrict processing or withdraw consent. * Lodge a complaint with a supervisory authority. Requests should be sent to: [admin@tiprint.com.ua](mailto:admin@tiprint.com.ua) with the subject line “Personal data”.

A User may: * Submit a request to delete their data. * Delete information in their account independently (if available). * Withdraw consent for data processing at any time.

If a User specifies another person as the recipient of an order, the User confirms that they have that person’s consent to provide personal data. We recommend informing the recipient about this Policy in advance.

We reserve the right to update this Policy. Material changes will be announced via the Website or other communication channels. The current version is always available on the Website.